FAQs

WHY SERVICED APARTMENTS?

What is a serviced apartment?

Serviced apartments are just that; an apartment that you can book on a nightly basis to include a cleaning service, with fresh towels and fresh linen every week. Serviced apartments is your home away from home

At Sensational stay, our Apartments are fully furnished, with a fully fitted kitchen, and offer many more hotel-like services with the added luxury of preparing your own meals as and when you choose.

The majority of Sensationalstay properties have an on-site reception or concierge. Staff are on call 24 hours a day to respond to all inquiries, with an on-site manager to ensure the security of guests and attend to after-hour inquiries.

Sensationalstay  services include:

On-site concierge for enhanced security

24 hour on-site management

Broadband internet access*

Breakfast options* – breakfast packs, on-site restaurant or local café

Local restaurant charge back – have your meal charged back to your accommodation account from selected local restaurants

Grocery shopping service – place your grocery order and let us do the shopping for you

Dry cleaning Housekeeping – daily or weekly as required, excludes Sundays and Public Holidays

Business administration services

Tour assistance

Babysitting booking service

( 7am-11pm) 7 days a week

Costs apply and vary

Property features:

The majority of Sensationastay properties offer a number of on-site facilities including:

• Gymnasium
• Swimming pool, spa and/or sauna
• On-site car parking
• Balcony

Costs may apply and vary

Apartment features:

Sensationalstay apartments typically feature fully-equipped kitchen and laundry facilities, as well as dining and entertaining areas that are separate from bedrooms. Studio apartments feature kitchenettes, along with a lounge/dining area.

Most properties offer the following features:

• A range of apartment configurations from studios, to one, two, three or four bedroom apartments
• A second bathroom (for certain two or three bedroom apartments)
• Reverse cycle air conditioning/apartment controlled air conditioning
• DVD players
• In-house movies – Netflix, Amazon Prime
• Sky Sports
• Direct dial telephone with voicemail
• Fax and modem lines
• iPod docking stations
• In-room safes
• Apartments with private balconies

Broadband internet access – wireless and cable connections vary. Please confirm the connection with your Sensationalstay property of choice at the time of booking

Costs may apply and vary.

Why are serviced apartments better for business travelers?

At Sensationalstay, we know that travelling for work purposes can be stressful. That’s why we always strive to meet all our business travellers’ needs. Our serviced apartments offer more space, improved facilities and friendly service to help you feel as comfortable as possible during your time away from home.

Where is Sensationalstay located?

Sensationalstay Serviced Apartments have access to over 1000 properties in the UK. They are located in central London, as well as suburban and regional areas, with close proximity to head offices, business centres, and key industrial areas.

BOOKING

Does Sensationalstay charge an online booking fee?

No. Sensationalstay does not charge an online booking fee. What you see on our website is what you pay.

Can I speak to a real person?

Some Sensationalstay properties are owned and operated by franchisees and Approved Partners who are dedicated to making your stay hassle-free. A big part of this is ensuring that you deal with real people! Sometimes it will be the Partners themselves; otherwise, their team of reception staff will be pleased to help you over the phone and throughout your stay.

In addition to reception, an on-site manager is available to ensure the security of all guests and to attend to any urgent after hours enquiries you might have.

Do I need a credit card to make a booking?

Yes. To confirm your booking, we ask that you provide the details of a valid credit card or make a cash deposit equal to the first night’s accommodation, approximately 30 days prior to arrival.

Variations to this may apply during peak periods and at the property’s discretion.

Can I make reservation using someone else’s card?

Yes, but the cardholder will need to authorize payment when processing the bookings. Please also note that in the case of a No Show, a late cancellation penalty will be charged to this card.

What is Sensationalstay’s cancellation policy?

A cancellation fee of one night’s accommodation will apply to any booking cancelled within 14 days of the arrival time. If no arrival time is specified, 8pm will be considered the arrival time. Cancellation fees will automatically be charged to the credit card provided, or deducted from the reservation deposit.

Any Sensationalstay property may alter these terms and conditions for specific bookings and advise the alternate terms and conditions that will apply.

I’m not staying for business, can I still book?

Yes, we welcome all type of guests. As long as you’re 21 years or older, your reservation is most welcome.

STAYING AT Sensationalstay

What payment methods does Sensationalstay accept?

Sensationalstay properties accept all major credit cards (Visa, MasterCard, American Express, Diners) and cash.

Acceptance of cheques varies across Sensationalstay properties, so please check with the property prior to arrival.

On arrival, a pre-authorization of your credit card, for the amount of your accommodation, will be required.

Is a security deposit required?

If paying by cash, a security deposit for at least the first night will be required upon arrival. This amount may vary, so please check with your Sensationalstay property.

What do I need for check-in?

Whether settling by cash or card, you are required to provide a current driver’s licence or passport- which has to correspond with the card used to make booking.

What time is check-in?

Check-in is 3pm. If you’re arriving before this time, you need to contact the property directly to make alternative arrangements.

While every effort will be made to accommodate early arrivals, this will be dependent on availability and at the discretion of each property.

What time is check-out?

Check-out is 10am. If you require late check-out, you will need to contact the property directly to discuss availability.

While every effort will be made to accommodate requirements for late checkout, this will be dependent on availability and at the discretion of each property.

How can I request for a smoking room?

All our apartments are non smoking.

I need to conduct a meeting during my stay – what are my options?

• In-apartment meeting facilities– Sensationalstay apartments offer broadband internet access and separate living, dining, and sleeping areas. This allows for small meetings to be conducted in your apartment, separate to your personal sleeping space.

• Conference facilities– some of our properties have dedicated conference and meeting facilities available to you and external businesses. Broadband internet access, wireless connectivity, audio visual equipment, and catering options are available upon request.

Sensationalstay will help to ensure that conferences run smoothly by providing on-site business support, and the option of iced water, mints, note pads, and pens. To enquire about the facilities and availability at a specific property, please contact the property directly.

• Product range reviews– serviced apartments are an ideal option for range reviews. Separate living, dining and sleeping areas, as well as plenty of space, allow for showings to be conducted in your apartment, separate to your personal sleeping space.

Does Sensationalstay have a business center?

Some Sensationalstay properties have dedicated business center, while others offer a range of business and administrative services through reception, including printing, faxing and mailing. Business facilities do vary across Sensationalstay’s properties, so please check with the property prior to arrival.

Does Sensationalstay have a reception?

The majority of Sensationalstay properties have an on-site reception (open at least from 2pm to 8pm, seven days a week), with an on-site manager to ensure the security of guests and to attend to urgent after hours inquiries.

What happens if I need something after hours?

In addition to on-site reception, Most Sensationalstay properties have an on-site manager to ensure the security of all guests and to attend to urgent after hours inquiries.

Do I have to do my own washing and make the bed?

Sensationalstay offers a range of options including regular housekeeping, valet laundry, and dry cleaning services. In addition, most apartment types feature a washing machine and dryer for your convenience. For more information, please contact the property directly.

What are my food and beverage options?

Sensationalstay offers a range of dining options for business travellers. The majority of apartments contain a combination of an oven, cookers, microwave, fridge, glassware, crockery, cutlery, cooking utensils and dishwashing facilities. This allows you to cook for yourself in the comfort of your apartment.

If you don’t have time to do your shopping, Sensationalstay’s pantry shopping service offers a comprehensive and convenient alternative, where you can fill out your shopping list and have your items delivered to your apartment.

Selected Sensationalstay properties from approved partners also offer breakfast or snack pack options.

If you’d like to dine out, Sensationalstay offers a restaurant chargeback option at selected local restaurants. Restaurant charges will automatically be added to your Sensationalstay accommodation account and settled on check-out.

Where do I park?

Parking options vary across our properties and range from on-site to secure off-site. In certain cases, car parking will incur a fee, so please contact your property for details.

I’m only staying for two nights – can I still stay at Sensationalstay?

Yes, Sensationalstay accommodates all business travelers, whether it’s for one night, two weeks or many months at a time.